Technical Support Analyst – Brussels

Dellent Consulting

Oferta de emprego publicado há .

Dellent is a Portuguese consulting, technology services and outsourcing company, focused mainly on IT and Telecommunication services, and we are hiring a Technical Support Analyst for a long term contract role in Brussels.

Skills & Requirements

  • Responding to technical support tickets;
  • Talking directly to the customer to determine the nature of the technical issues;
  • Collaborate with users and other It team with collaborative tools;
  • Analyze user problems and provide potential workarounds for problems;
  • Raise information and production incident (bug) to the development team ;
  • Raise information and change requests to the project team.


Essential Qualifications, Skills and Experience

  • Degree (BSc, MSc) in Software Engineering and other related areas;
  • 2+ years of experience in technical support, debugging and troubleshooting;
  • Top Java skills;
  • Knowledge in Software AG ARIS Collaborative platform and Atlassian Confluence 6;
  • Agile methodologies knowledge is a plus;
  • Fluent in English (written and spoken).

What we offer:

  • Integration in a dynamic, experienced and friendly team;
  • A program of partnerships with different companies in the fields of leisure, health and wellness, training, among others;
  • Technical, behavioral, linguistics training opportunities;
  • Career development.


Do you think your profile fits this job description?

Send us your CV and come join the Dellent Team!

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