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Dellent is a Portuguese consulting, technology services and outsourcing company, focused mainly on IT and Telecommunication services, and we are hiring an experienced Technical Writer for a long term contract role in Lisbon.
Our Software products are used to manage and plan complex Telecommunication Networks. The Customer Documentation team writes and manages content for various end users of multiple products, so we can guarantee you will never be bored!
• Proven work experience in technical writing of software customer documentation, product documentation, or online publishing including experience authoring technical customer-facing materials;
• Superior written and verbal communication skills in English;
• Experience with Customer Documentation authoring tools and solutions (e.g.: FrameMaker, Robohelp, LaTeX, DITA etc.);
• Highly analytical, organized and detail-oriented with strong multitasking and prioritization skills;
• Advanced working knowledge of Microsoft Office;
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and images;
• Experience with software development project tracking and content management tools, such as Jira and Confluence, is a plus;
• Computer savvy, with the ability to learn new software tools quickly;
• Interest in the future of Customer Documentation, CMS, UX and relevant tools.
• Create and maintain high-quality customer-facing and internal content, in formats such as user guides, online help, tutorials, wikis, UI messaging, etc.;
• Collaborate with Developers, Product Managers, Technical Support and Testers; to champion clear, concise and useful documentation;
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities;
• Edit, clarify, and proofread content produced by non-writers, and mentor to improve their writing skills;
• Enhance internal processes and procedures to streamline workflow and increase team efficiency;
• Strategize to improve and innovate our end products.
We’re a system information and telecommunications consulting company, with many national and international projects, able to connect the best talents to the best projects.
Do you think your profile fits this job description?
Send us your CV and come join the Dellent Team!
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