Junior Application Support Officer

(ZERO)70 IT SERVICES

Oferta de emprego publicado há .

we are committed

to supporting our claims managers with unrivalled IT solutions

Van Ameyde is the Europe’s leading claims management organization. Dealing with hundreds of thousands of insurance claims throughout Europe requires superb IT support to safeguard compliance with customers’ Service Level Agreements, as well as domestic and international rules and regulations. Van Ameyde’s customized IT system has been developed using Outsystems technology.

We are looking for an energetic and enthusiastic Junior Application Support Officer to join directly the ECHO & IMS Support Team in our software development factory in Lisbon.

As Junior Application Support Officer your main responsibilities will include:

  • Functional support application on in-house built software, in analysing incidents, scheduling and fixing scripts, checking service center and assisting 2nd line support;
  • Use the Incident Management System to track service request activity, providing detailed updates on all service requests assigned to you;
  • Troubleshoot errors by being able to recreate in support lab environments and by diagnosing issues as well as solutions liaising with the application;
  • Define problems, collect data, establish facts and draw valid conclusions;
  • Carry out proactive monitoring of all service requests assigned to you with appropriate action taken to expedite closure.

Core Skills:

  • IT technical education;
  • Team worker, organized, flexible, independent and responsible towards your team and tasks;
  • Good communication skills;
  • Focused on result and decisive when situation request decision making;
  • Fluent in English, both in reading as well as writing;
  • Insurance business knowledge would be an advantage;
  • OutSystems platform and databases knowledge would be a plus.

Additional information:

  • Portugal resident, preferably in Lisbon area.

We offer:

  • A great international work environment where team spirit dictates the atmosphere and an opportunity to work with the European market leader in the area of Claims and risk management where software (Web and Mobile-based) - developed with the cutting edge technology Outsystems - drives the business.

A note to outsourcers and recruiters who respond to this offer: we are not interested in hiring these kind of services.

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