2nd Line Network Engineer - Lisboa

Dellent Consulting

Oferta de emprego publicado há .

Dellent is a information technology company that offers innovative computer services, informatics, and enterprise solutions to telecommunications and fintech organisations.

Due to expansion we currently have a need for CCNA/Graduate level qualified Network Engineers to join our client's team.

Overview:

Support engineer required to join a network team to support challenging customer network. The role requires the candidate to have good helpdesk skills including the ability to manage and progress network incidents, speak with end-users and 3rd parties on the telephone, troubleshoot network based issues and contribute to the success of the network team. Role will be to maintain and support a stable and secure IT Network and Security Infrastructure. Provide incident support and project support. Ensure adherence to Corporate Networking / Security policies. Providing resolution of technical issues and queries at 2nd line level; mainly remotely with some onsite support from time to time.

Key Skills:

  • Deploy, Monitor, & Manage the Network / Security Infrastructure
  • Create / maintain documentation of IT Network / Security Infrastructure
  • Hands on experience with Cisco routers & switches (CCNA desirable)
  • Customer facing skills and good telephone manner
  • Ability to take ownership of incidents and progress to resolution
  • Ability to create and update documentation
  • Understanding of TCP/IP, Layer-2 & Layer-3 and Cisco CLI
  • Desire to progress to CCNP
  • Ability to cover out of hours and on call based on agreed team rota (24x7x365 service to customers)
  • Experience with Cisco hardware on Routing & Switching is essential.
  • Knowledge of LAN/WAN Protocols

What we offer:

  • Integration in a dynamic, experienced and friendly team;
  • Career development;
  • A program of partnerships with different companies in the fields of leisure, health and wellness, training, among others.

Join us
Do you think your profile fits this job description? Send us your CV and come join the Dellent Team!

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