OPERATOR SUPPORT CLIENT LEVEL – PORTO / MAIA

Generix Group

Oferta de emprego publicado há .

COMPANY OVERVIEW

Join Generix Group, a SaaS software editor, collaborative Supply Chain expert and Omnichannel Sales.

Our 550 employees provide a daily support for well-known customers, leaders of their activities in the digital transformation of their Supply Chain. In more than 60 countries through our 9 subsidiaries and partners network; our application services are used in about 6 000 companies worldwide.

Joining Generix Group is the insurance of developing within a growing and dynamic company, where goodwill is our everyday life! (or day to day life!) In a supportive environment, you can freely share and improve your skills and expertise.

Learning company, Generix Group is growing with its talents, so let’s build our future together.

Ready to face with us the challenge of digital transformation of prestigious clients?

As part of our development, we are looking for:

JOB DESCRIPTION

As part of the Costumer Support Department of GENERIX Group, you’ll be involved in a team of working on a “3x8h – 7/7days” basis.

MAIN RESPONSABILITIES

- Creation and processing of customer requests.

- Analysis, diagnosis and resolution of customer incidents.

- Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions).

- Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers.

- Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution.

- Escalate incidents and requests requiring the intervention of another department to higher levels. Transmit out-of-order requests to appropriate services.

- Follow escalation instructions and inform management of any critical incidents.

- Understand and apply procedures and instructions.

EXPERIENCE REQUIREMENTS

- Computer training or first experience in IT / support. Autodidact compatible if computer skills.

- Prerequisites: analytical capabilities. (ex: analyze the causes of an incident).

- Windows and Linux user knowledge required.

- Notions about network protocols (TCP / IP, http, ftp) appreciated.

- Ideally first experience in the customer relationship (ex: commerce, tourism, etc.).

- Prerequisites: writing skills and synthesis skills. To be comfortable on the phone, to reassure the customer.

- Ability to work in a team and to be autonomous. Be able to apply the instructions and procedures given.

- Need to adapt to night schedules and follow a schedule in 3x8 hours and 24h / 24h, 7 days 7.

OFFER

- Attractive wages and benefits;

- Excellent work conditions and environment (TECMAIA).

Responder à oferta

Indicar um amigo para OPERATOR SUPPORT CLIENT LEVEL – PORTO / MAIA

Estou interessado nesta oferta...

Arraste para aqui
ou
Clique para procurar

    Ofertas relacionadas

    FunçãoEmpresaCidade Regime
    Marketing Technologist Júnior...Liminal - MarTech & Business ExpertsCoimbraFull-time
    Técnico de Sist. e Tec. de...Feel PortoPortoEstágio
    Tecnico de Informatica/HelpDeskCelerbitLisboaFull-time
    Assistente Pós-VendaGreenFever,LdaPortoFull-time
    Programador(a) Informático _...Creating HotelsCoimbraFull-time
    Frontend Developer - LisboaMulticertLisboaFull-time
    Técnico de informática -...Informatica LdaBragaFull-time
    estágio administração,...A NISO Oil & GasLisboaEstágio
    OPERATOR MONITORING &...Generix GroupPortoFull-time
    EDI CONSULTANT – TECMAIA – (M/F)Generix GroupPortoFull-time
    APPLICATION PRODUCTION...Generix GroupPortoFull-time
    .NET DeveloperCAVEDIGITALLisboaFull-time
    Operador de Segurança (M/F)...MulticertLisboaFull-time
    Estagiário/a de Informática -...MSGROUPAveiroEstágio
    Op. Informática(Cento Comando)...Selectiva, Gestão de Recursos Humanos, PortugalLisboaFull-time
    Técnico de Informática - UCPUniversidade Católica PortuguesaPortoFull-time
    Silverlight Technology Team RoleSilverlight ResearchLisboaFull-time
    INFORMÁTICO (M/F)Solutions 30Viana do CasteloFull-time
    WEB DEVELOPER (M/F) - LISBOAServilusa, Agências FuneráriasLisboaFull-time
    Técnico de Software de Gestão...MagnisoftLisboaFull-time
    Senior IT Support SpecialistLusiaves, S. A.LeiriaFull-time
    Técnico de Informática (Braga)HitsComp Norte T.I. Lda.BragaFull-time
    Junior Integration DeveloperLusiaves, S. A.LeiriaFull-time
    Técnico/a Informática (m/f)...Eurotux InformáticaBragaFull-time
    Security IT Manager (M/F)AdeccoLisboaFull-time
    Junior Integration DeveloperLusiaves, S. A.LeiriaFull-time
    Senior IT Support SpecialistLusiaves, S. A.LeiriaFull-time
    IT SUPPORT SPECIALISTGrupo GalileuSetúbalFull-time
    Junior Firmware DeveloperDellentAveiroFull-time
    Técnico de Suporte M/FARMILUSTRIUM,LDAPortoFull-time

    Inscrever Empresa

    É grátis e poderá remover a sua conta quando quiser.
    Ao inscrever-se, está acordar as nossas termos e condições e a política de privacidade.