Systems & Infrastructure Engineer - Citrix

Alphaserve Technologies

Oferta de emprego publicado há .

Systems & Infrastructure Engineer - Citrix

Portugal, Odivelas, Lisboa, PT

Alphaserve Technologies® is a global provider of digital IT services to law firms, financial firms and other markets including media, government and health care. A privately held firm of technology and business professionals serving clients in 300 cities and 38 countries, Alphaserve offers services focused on emerging digital technologies (AI, machine learning, automation, application development and security) as well as infrastructure technologies (cloud and lights-on smartsourcing).


Alphaserve IT Technologies has an immediate opening for a Systems & Infrastructure Engineer in our Bangalore and Portugal office

The Systems & Infrastructure Engineer is accountable for installing, configuring, monitoring, troubleshooting and maintaining all servers running on a Windows/Intel Operating System to ensure optimal operation of servers and installed applications. The candidate handles assignments of a more complex nature and provides guidance and direction to the Monitoring / Incident Management teams. This role requires an in-depth knowledge and background in Windows/AD and VMware technologies.

Job Responsibility: (Day to Day)

  • Central point for architecting, designing, implementing, and maintaining Citrix desktop and application virtualization for remote access and third party access as well as application virtualization
  • Provide assistance to Level (monitoring team) as needed, including monitoring emails, working on incident or problem tickets, providing training/documentation.
  • The candidate will get exposure to cross team/cross region collaboration across US, Portugal and India.
  • The position provides major change activities including weekend work. They will help to improve procedures and monitoring, and will work on process automation tasks / scripts.
  • This position requires a high degree of teamwork. The ideal candidate will have a strong technical aptitude and a desire to learn and share knowledge about UNIX Ensures optimal performance of all Windows/Intel servers by proactively conducting ongoing performance monitoring and by tuning/adjusting as necessary.
  • Ensure service performance meets and exceeds business expectations and is delivered in accordance with SLAs.
  • Provides effective Level II Windows/Intel help desk support on a 24/7 basis by researching/analyzing issues/requests to determine server (hardware and software)/application related implications, effectively communicating with all impacted parties and by troubleshooting and resolving issues with a sense of urgency to minimize any system downtime.
  • Create Knowledge Base articles of operational tasks to streamline support and empower first level support to resolve issues on a first call basis.
  • Acts as a technical lead for implementation of new projects and ensures optimal server configurations researching and recommending hardware/software technologies in support of application requirements.
  • Effectively maintains all Windows/Intel systems by performing maintenance patching and application upgrades (including operating system and various applications) as needed.
  • Enhances functionality of systems by developing and modifying scripts to automate system processes.
  • Provides support to application developers/programmers by providing technical knowledge and guidance.
  • Ensures server security integrity by reviewing and implementing server policies within the system.
  • Hands on experience required on Service-Now, Remedy etc. tools. (ITIL framework preferred)
  • Participate in 24/7 on-call support for the collaboration technology environment (P1, Major Incident Management).

  • Job Requirements:

  • Proven experience managing virtual desktop infrastructures (specifically leveraging Citrix XenDesktop) in large-scale enterprise environments.
  • Proven hands on experience with implementing and supporting virtual desktop infrastructures including Citrix XenDesktop 7.x, Provisioning services
  • Administer Citrix NetScaler appliance, NetScaler Gateway policies and configurations, virtual server load balancing Virtualized software delivery platforms such as Citrix XenApp
  • Experience in supporting solutions with high availability and real time monitoring. (CA Spectrum, Nimsoft or other monitoring specific applications)
  • Knowledge of Microsoft system and application technologies and Active Directory.
  • Experience with Blade Servers and Storage products
  • Prior experience with enterprise ticketing systems, such as Service Now
  • 3+ years Systems Administration experience (Windows, VMware)
  • Technical Writing and Documentation Skills
  • Experience using a Proven method for Compliance reporting.
  • Experience with any Linux distribution is desired
  • App Assignment (User, Grp, OU)
  • Hypervisors – VMware and Hyper-V
  • Bare Metal – Dell, HP and VCE vBlock Backup and Restore experience (HA or Virtual environment, EMC, NetApp)
  • Understanding and execution of ITIL framework (Especially; Problem, Change Management, RCA and RFC process and procedures)
  • Should be well versed in communication (English, Written and Oral) and be able to co-ordinate efficiently with onsite sub-ordinates and direct in-line managers
  • Provide excellent customer service to internal IT customers and application owners and users.

  • Years of Experience - 4 -6 years in a Enterprise Setup (Preferably, Shared Services)

    Education – BSc, BCA, BE - Computers Desired Certifications – MCSE, ITIL, VMware, Citrix

    Tools for the Job • Windows (33%) • Active Directory (33%) • VMware (33%)

    Subject to review for purposes for ADAAA

    Alphaserve Technologies is committed to Equal Employment Opportunities

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