Operator Support Client Level 1 - Maia

Generix Group

Oferta de emprego publicado há .

COMPANY OVERVIEW

Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.

Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide.

Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise.

Generix Group is growing along with its talents, so let’s build our future together!

Ready to join us the challenge of digital transformation of prestigious clients?


JOB DESCRIPTION

As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts.

MAIN RESPONSABILITIES

- Creation and processing of customer requests;

- Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions);

- Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers;

- Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution;

- Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services;

- Understand and apply procedures and instructions.

EXPERIENCE REQUIREMENTS

- Degree in Software Engineering, Information Technology, Mathematics or similar;

- Basic knowledge of Windows and Linux Operating Systems is required;

- Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus;

- Prerequisites: analytical skills (ex. Analyse and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer.

- Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures;

- Fluency in French is mandatory;

- Good level of English would be a plus. Basic level is mandatory;

- Flexibly to work in shifts (day and night): 3x8 hours and 24/7.

OFFER

- Attractive wages and benefits;

- Excellent work conditions and environment (TECMAIA).

Responder à oferta

Indicar um amigo para Operator Support Client Level 1 - Maia

Estou interessado nesta oferta...

Arraste para aqui
ou
Clique para procurar

    Ofertas relacionadas

    FunçãoEmpresaCidade Regime
    IBM Datastage (m/f)NBCC ConsultingLisboaFull-time
    Consultor Reporting e Análise...NBCC ConsultingLisboaFull-time
    Data Scientist (M/F)NBCC ConsultingLisboaFull-time
    .NET Software DeveloperCAVEDIGITALLisboaFull-time
    Frente de Loja...GreenFever,LdaPortoFull-time
    Application Production...Generix GroupPortoFull-time
    EDI Consultant - MaiaGenerix GroupPortoFull-time
    Operator Monitoring and...Generix GroupPortoFull-time
    Deployment Technician Level 1 -...Generix GroupPortoFull-time
    Platform Support Technician -...Generix GroupPortoFull-time
    Automatic Test Designer - MaiaGenerix GroupPortoFull-time
    WMS Junior Consultant - MadridGenerix GroupInternacionalFull-time
    Functional Consultant Supply...Generix GroupInternacionalFull-time
    Marketing Technologist Júnior...Liminal - MarTech & Business ExpertsCoimbraFull-time
    Técnico de Sist. e Tec. de...Feel PortoPortoEstágio
    Tecnico de Informatica/HelpDeskCelerbitLisboaFull-time
    Assistente Pós-VendaGreenFever,LdaPortoFull-time
    Programador(a) Informático _...Creating HotelsCoimbraFull-time
    Frontend Developer - LisboaMulticertLisboaFull-time
    Técnico de informática -...Informatica LdaBragaFull-time
    estágio administração,...A NISO Oil & GasLisboaEstágio
    Operador de Segurança (M/F)...MulticertLisboaFull-time
    Estagiário/a de Informática -...MSGROUPAveiroEstágio
    Op. Informática(Cento Comando)...Selectiva, Gestão de Recursos Humanos, PortugalLisboaFull-time
    Silverlight Technology Team RoleSilverlight ResearchLisboaFull-time
    INFORMÁTICO (M/F)Solutions 30Viana do CasteloFull-time
    WEB DEVELOPER (M/F) - LISBOAServilusa, Agências FuneráriasLisboaFull-time
    Técnico de Software de Gestão...MagnisoftLisboaFull-time
    Senior IT Support SpecialistLusiaves, S. A.LeiriaFull-time
    Técnico de Informática (Braga)HitsComp Norte T.I. Lda.BragaFull-time

    Inscrever Empresa

    É grátis e poderá remover a sua conta quando quiser.
    Ao inscrever-se, está acordar as nossas termos e condições e a política de privacidade.