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Global Network Services Engineer

Alphaserve Technologies® is a global provider of digital IT services to firms in the financial, professional services, healthcare, and media verticals. In July 2020, the company was acquired by Eze Castle Integration with the goal of delivering to clients unmatched access to innovative technology solutions that drive business transformation. Eze Castle Integration + Alphaserve now deliver solutions to 800 forward-thinking organizations around the world, allowing them to reach new performance levels through innovative technology and business transformations.”
The Global Network Services Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.
Job Responsibilities:
  • Network monitoring and utilization reporting
  • Create tickets using ticketing procedures and follow escalation procedures
  • Handle direct customer calls and raise tickets
  • Incident validation - Alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive)
  • Collect vital stats on each device (differs by device) and provide reporting
  • Troubleshooting of LAN/WAN issues including switching, routing VLAN, trunking
  • Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)
  • Ticket follow up 
  • Resolve escalated issues from other shift engineers
  • Troubleshoot complex LAN/WAN issues 
  • Diagnose issues on routers/switches/gateways/firewalls etc. 
  • Perform Logical Moves, Adds and Changes for IPT devices 
  • Coordinate with ISPs and vendors on bandwidth and hardware issues 
  • Perform upgrades and maintenance of network devices
  • Escalate to Senior engineers
Job Requirements:
  • CCNA CISCO (preference for CCNP);
  • Strong knowledge on TCP/IP;
  • Experience with WAN technology (MPLS, Frame Relay, T1, DSL, ...) and routing protocols(EIGRP, OSPF, BGP);
Preferred Experience/Skills:
  • Good communications and interpersonal skills 
  • Attention to details and conscious of the responsibilities 
  • Proficient English 
  • Availability to work in shifts 
  • Readiness to work in a dynamic and international environment 
  • Teamwork capability 
  • Previous experience on Network Operation Center/Service Desk 
Subject to review for purposes for ADAAA
Alphaserve Technologies is committed to Equal Employment Opportunities